Frequently Asked Questions

Below is a quick summary. For complete shipping information, please see our shipping policy.

Shipping Destinations:

• We support shipping throughout the United States and its Territories, as well as Canada.

Shipping Cost:

• Orders over $40 will have the option for free shipping within the contiguous United States (excludes Alaska, Hawaii, US Territories, and Canada).
  
• Orders under $40 will be charged shipping costs equal to your chosen delivery method and destination.

Shipping duration is based off your location and the shipping option you select. All items ship from Massachusetts within 1-2 business days unless otherwise noted.

Below is a quick summary. For complete refund information, please see our refund policy.

Returns:

• We currently do not offer returns on any of our products as they are perishable and classified as food products.

Refunds:

• If there is an issue with your order or the products you received, contact us at support@brozzian.com and we will consider your request for a refund.
• If you are approved, then your refund will be processed. 
• Please note that shipping costs are non-refundable.
• If an item that was purchased on sale is approved for a refund, it will be refunded for the price it was purchased for.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

• The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• The price paid for the goods.
• The insurance cost.
• The shipping cost.

"BRO-ZEE-in" or "bro-ZHEN"

Our Seasonings or Dip Mixes can occasionally clump up and stick to the inside of the bottle or bag. This does not mean that they have gone bad, the spices and herbs simply need a little shake to return to its normal texture. This occurs because we use no preservatives or any other additives whatsoever—including common anti-clumping agents utilized by many other companies.